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Customs charge

 
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george1993



Joined: 17 Sep 2016
Posts: 3

PostPosted: Thu Sep 29, 2016 2:12 pm    Post subject: Customs charge Reply with quote

[editted]
I'm in the UK and I ordered some pedals which said they are only in stock in the USA so will take longer to come, however will be the same price and still be free postage; this sounded perfect.

Turns out there was a customs charge, and because of that Royal Mail have added their own handling fee of ú8 on top of that!

So for me to collect my item I need to pay ú11.02..
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support



Joined: 02 Dec 2006
Posts: 1126
Location: Worldwide

PostPosted: Fri Sep 30, 2016 8:42 am    Post subject: Reply with quote

Hi

We refunded all the charges.

Sorry for the inconvenience caused.

We hope you like the pedals.

Have a Great Ride

CarbonCycles Team
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george1993



Joined: 17 Sep 2016
Posts: 3

PostPosted: Sat Oct 01, 2016 6:06 pm    Post subject: Reply with quote

Thanks for sorting it out, much appreciated
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